During working hours:
If you, one of our registered patients, find that you have a dental emergency during normal surgery hours, you should contact the practice. We will give advice and offer an
appointment within 24 hours if possible.
Out of hours, please phone the practice and follow the instructions on the answering
machine.

All patients may phone Dentaline:
Central call centre 01634 890300
Dentaline is open weeknights from 7 pm. At weekends and on bank holidays it is also open from 9.30am. If you want to be seen I advise that you phone at the opening times as they will only see a certain number of patients and increasingly seek to give a time slot for attendance when you phone. This will help you to avoid a potentially wasted journey.

Private patients and Denplan patients may also avail of the following service:
Phone the number given on the answering machine and leave a message. These messages are checked at 7.00pm daily and also at 12 noon on weekends and on bank
holidays. You will then get a callback to arrange an appointment and/or give advice.
An out-of-hours appointment will incur the following fees:

Please tell us if you have a complaint or a suggestion for the practice. Our complaint's
manager is David Watts (Colette's husband) but in the first instance speak to Colette or a receptionist.
All complaints should be followed up in writing and will be dealt with in accordance with Health Authority and British Dental Association guidelines.
We carry out patient questionnaires periodically to assist us in improving the practice.
However, if you have a suggestion please tell us.